In these terms and conditions, “we” “us” and “our” refers to RITM Australia Pty Ltd. Your access to and use of all information in this Price List and our website (www.scenar.com.au) including purchase of our product/s is provided subject to the following terms and conditions.
We reserve the right to amend these Terms and Conditions at any time and your use of the Price List and our website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our Price List and website you read these terms and conditions.
1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
1. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
2. All prices are in Australian Dollars (AUD) and are exclusive of GST where applicable. We reserve the right to amend our prices at any time.
3. Orders can be placed via our online shop, email or phone.
1. Packaging and postage is an additional charge, calculated at time of purchase. We use Australia Post and Courier services for local and international deliveries.
2. Orders are dispatched as quickly as possible, usually the same day if they are received by 11:00 am (AEST) and if the products are in stock. If the products are not in stock we will contact you to advise a delivery date.
3. All orders are sent via trackable services. The tracking number and service provider are located on the Purchase Invoice.
1. All orders are prepaid unless credit terms are established with us.
2. We accept the following types of payment – cash, direct debit, credit card (master and visa card only) with 2.5% surcharge, paypal.
3. Payment on 4 fortnightly instalments is available for purchases up to $1000 through Oxipay via our online shop.
4. Finance options for Professional devices is available. Please contact us for more details.
Product Returns and Warranty
1. We undertake to refund, exchange or repair any product delivered to you that is faulty or is in a damaged condition upon receipt. You must notify us of this situation via email and provide photos of the damaged product. RITM Australia on its own discretion will repair, exchange or refund the damaged or faulty product only after the product has been returned to, and inspected by us.
2. SCENAR devices are sold with 2 years manufacturer’s limited warranty. In the event of
warranty product failure, RITM Australia will exchange or repair the faulty device.
3. Warranty claim must be emailed to us along with the following information: clients details, Purchase Invoice, Device serial number, any photos, videos and the fault description.
4. Non-warranty repairs are charged at nominal cost after inspection and tests.
5. Freight for warranty and non-warranty repairs is covered by the client.
6. Warranty conditions for SCENAR devices are set in the Manufacturers Manual.
7. We do not offer change-of-mind returns. However, for SCENAR devices we may consider refunding the device on case by case basis minus 20% restocking fee, only if the device hasn’t been used and is retuned to us within 2 weeks of purchase in its original packaging and brand-new condition. Please contact us to discuss your situation and reasons for requesting the return.